Frequently Asked Questions
General
What is irewards?
irewards is a customer loyalty program company focusing in rewarding members with never ending benefits. Members were able to enjoy from amazing travelling trip, wonderful hotel and resort stays, beauty & healthcare, life-long-learning courses to incredible discounted products and services.
How does irewards work?
Members will receive irewards Voucher Booklet with irewards Cash Card. With irewards Voucher Booklets, members were able to do redemptions and gain Cash Rebates through irewards Cash Card.
How do I join irewards membership?
You cannot join irewards membership directly. You have to make purchases on selected products from the Merchants. From the selected products, you will be entitled for a Voucher Booklet.
Voucher Booklet
Can I still redeem the Redemption Vouchers if I left my Voucher Booklet at home?
No, your Redemption Booklet must be presented during purchase.
What happens if I lose my irewards Voucher Booklet?
There is no replacement for the Voucher Booklet. You can obtain a new Voucher Booklet through making purchases from our Merchants.
I do not want to go for the FREE travelling trip package offered in the Voucher Booklet. Can I transfer the tips to someone else?
Yes. You can transfer the FREE travelling trip package to your family and friends.
What does the FREE travelling trip package includes?
The FREE travelling trip package includes FREE 3-star accommodation, 3-times a day meal and also tour guide.
Are there any other charges for the FREE travelling trip package?
You just need to pay for your own air ticket, visa, tipping, and booking service charges.
Do I need to make any appointments before redemptions?
Yes, you need to call in the respective Merchants for prior appointment before redemption.
When does the Voucher Booklet expire?
The Voucher Booklet is valid until 31 December 2011 but some of the Vouchers have their own expiry date. You have to check on the expiry date as it defers from Merchants.
Are the promotions and offers valid throughout the Voucher Booklet’s validity?
No, the promotions and offers are valid while stocks last.
Can I use the Discount Vouchers at the Merchants’ outlet stores?
No, you cannot use the Discount Vouchers at the Merchants’ outlet stores. The promotions and offers presented in the Voucher Booklet are meant for irewards Online Order only. Merchants’ outlet stores will not accept the vouchers.
If I have more than ONE(1) irewards Voucher Booklet, can I still redeem using the other irewards Voucher Booklets?
No, one person is only entitled for 1 irewards Voucher Booklet. You can transfer the Voucher Booklet to your family members or friends.
Can foreigners from other countries use this Voucher Booklet to go for the free Macau Trip?
Yes, only foreigners from China, Indonesia and Thailand can use the Voucher Booklet to go for the free Macau Trip. A surcharge of RM150 will be applied to them.
Can foreigners from other countries use this Voucher Booklet to go for the Shanghai Trip?
No, foreigners are not applicable to use this Voucher Booklet to go for the Shanghai Trip.
Irewards Cash Card
What is irewards Cash Card?
irewards Cash Card is a VISA prepaid card which can be used at any merchants displaying VISA logo. This Cash Card has the same functions as a Debit Card but the Card holder doesn’t need to open a bank account to own irewards Cash Card.
Why should I apply irewards Cash Card?
irewards Cash Card holder will be entitled for Cash Rebate benefits offered by our Participating Partners:
- Enjoy higher Cash Rebate on all your purchases anytime, anywhere at our participating Merchants
- Cash Rebate automatically credited into your irewards Card every month
- Personalised assistance whenever you need it with irewards Customer Service
The irewards Cash Card looks like a Credit. Is this a Credit Card?
No, irewards Cash Card is not a Credit Card or a Debit Card. This is a Cash Card where you have to reload Cash into the Cash Card first before doing any purchases. This Cash Card is a EON VISA Cash Card. You can reload the Cash Card at any EON ATM machines nationwide or any other ATM machines with additional charges.
What are the age requirements to apply irewards Cash Card?
- Age 18 years and above
- Age 12 to 17 years (special form to fill up with parents signature)
Can I apply more than ONE (1) Cash Card?
No, 1 cardholder only entitled for 1 Cash Card.
How do I cancel my Cash Card?
Call 03-26161133 to cancel your Cash Card.
What do I have to do I lost or theft of Card:
- You have to report lost to Bank by using your IC as reference
- Bank will replace the Card to you
- A fee of RM20 will be bear by you
- You have to resubmit the application form to irewards
What are the charges for me to apply irewards Cash Card?
- Joining Fee : RM20.00 (waived)
- Annual Fee : RM20.00 (first year annual fee waived)
: spend at least 12 times over the preceding 12 months to enjoy subsequent annual fees waive.
- Activation Fee : RM20.00
What are the Cash Card’s reload details?
- Initial top up amount : RM50.00
- Maximum card value : RM5,000 (12 ��" 17 years old)
RM10,000 (18 years old and above)
- Minimum card value : Zero Value
- Number of reload : Maximum 2 times per day
What are the Cash Card’s ATM withdrawal details?
- EON Bank ATMs : FREE
- CIRRUS/PLUS ATMs : RM10.00
- Max withdrawal : RM3,000 per day
Can I apply for a Supplementary irewards Cash Card for another member of my family or friends?
No, irewards Cash Card do not have Supplementary Cash Card.
Am I still entitled for the Cash Rebate if I left my Cash Card at home?
No, you must use your Cash Card to do purchases to be entitled for the Cash Rebate.
Irewards Online Order
What is irewards Online Order?
Online Order is a channel where irewards members were able to view and order the products/services offered by irewards merchants. Products offered in irewards website are limited and exclusive for irewards to purchase. Members are entitled to purchase only ON CE for each products offered. This is because the prices are fairly reasonable compared to the market price
How does irewards Online Order works?
Step 1 : Choose and select on the interested products
Step 2 : Fill up Order Form with Product Code and member’s details
Step 3 : Wait for follow-up call from irewards Support Team
How is the delivery mode?
Goods will be delivered to members as per agreed timeline or not more than SEVEN (7) working days.
How is the payment mode?
All payments have to be made in RINGGIT MALAYSIA (RM) currency. Payment can be made through cash, cheque or bank-in. All payments to be made directly to Infinity Rewards Sdn Bhd:
- Bank in : Maybank account 514440121463.
- Cash : irewards’ HQ office
Can I have cash refund?
Cash refund in relation to a returned product will only be made where the merchant has no more stocks of the returned products.
How should I handle for damaged products or wrong product delivery?
Request for return of products can only be made within THREE (3) days from the date of Purchase Order based on irewards’ records, and only where the products delivered are damaged or defective upon delivery or do not correspond with the order made.
Is there any “cooling-off” period upon purchase?
Yes. Members are entitled to a “cooling-off” period of 24-hours in respect of all products ordered from irewards’ website.
What should I do if there are problems with the products I ordered through irewards website?
If there are any problems regarding the products, you can contact irewards directly or email to customerservice@irewards.my.
irewards shall handle all requests for the return of products via its customerservice@irewards.my. All enquiries, comments and complaints in relation to the website and the products made available hereunder may also be made under this e-mail.
http://www.irewards.my/?page=128
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